Delivery charges depend on the size and weight of your order. Small items usually have a flat rate, while larger items may have a variable shipping fee calculated at checkout. All costs are shown before you complete your purchase.

Standard UK delivery usually takes3–5 working days. Larger or custom orders may take7–10 working days. Specific locations may take slightly longer. Get in touch with our team for further information. 

After ordering, you will receive anorder confirmation email. Your order is then processed, packed, and dispatched. Once shipped, you’ll get a shipping confirmation withtracking details.

Yes. An invoice is automatically emailed after your order is confirmed. You can also download it from your online account if you have one.

Payment is takenimmediatelyfor online card or PayPal payments. Other payment methods may have different processing times, which are shown during checkout.

Contact our customer service immediately with yourorder number and photos. We will arrange a replacement or refund as quickly as possible.

Yes. Contact us as soon as possible after placing your order. Changes can usually be madebefore the order is dispatched.

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Large or custom orders usually take7–14 working days, depending on availability. We advise contacting us for accurate lead times.

Absolutely.Get in touch directly with our teamfor specific order assistance, advice, or requests. 

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Tools and equipment vary depending on the product and project. Your installer or contractor will be able to confirm what is needed.

Timeframes depend on the size and complexity of the project. The team can provide more accurate estimates upon enquiry.

Always follow standard health and safety practices and any instructions provided with the products or by your installer.